DO NOT SHOP HERE! Policy Trap Led to Humiliation and Theft Accusation 😭🚨

I felt absolutely compelled to write this warning about my terrible shopping experience. I bought a dress, took it home, and decided it wasn’t right. I tried to follow their ridiculous policy of 3 days exchange and the weird texted receipt, only to find out when you try the clothes you can’t exchange it. That alone was frustrating, but what happened next made me feel totally humiliated. The staff’s reaction was awful—they thought I was still trying to skirt the system, and they chased me around the store when I tried to buy something new instead. It was completely discriminatory. I left the store thinking, “This is the place when you wanna be humiliated in just a couple hundred box. What a disgusting people they are.” I had to reach out to corporate to understand why their customer service is so incredibly bad at business and why I was treated this way.
Customer: I need to speak to someone immediately about my visit earlier today. If you loved this post and you would love to receive more details relating to GraceQueens Women’s Clothing generously visit the web-site. I was treated disgracefully by your store staff because I tried to follow your ridiculous 3-day exchange policy.
CS Rep: I am very sorry to hear that, and I apologize that your experience was so negative. I see you had an issue with an exchange. Could you please describe the incident in the store?
Customer: I followed your policy perfectly, but I was told I couldn’t exchange the item because I had tried it on at home. Worse, when I tried to buy a replacement dress anyway, the staff chased me around the store because they thought I was stealing. I felt completely discriminated against and humiliated.
CS Rep: That is absolutely unacceptable behavior from our team, and I sincerely apologize that you were made to feel monitored and unwelcome. There is no excuse for staff treating a customer that way.
Customer: Apologies aren’t enough. I threw the original purchase in the garbage right before I left because I never want to deal with that clothing or your store again. What are you going to do about the staff behavior, and this discriminatory experience?
CS Rep: I understand your frustration completely. We will immediately investigate this specific interaction and address the staff conduct. Regarding the initial purchase, even though the item was discarded, I would like to process a full refund for the original cost as compensation for this deeply offensive experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.