🚨 DO NOT BUY! Broken Items & Disgusting In-Store Service Nightmare 😡

I need to warn potential shoppers about the terrible online shopping experience I just endured. I had to leave this review because the level of frustration was unbelievable, especially after receiving a defective item. My initial conclusion, following the attempt to resolve the issue in person, says it all:
“Horrible customer service. Do not buy earrings from this store. They are broken and they won’t give you your money back. The girl at the front says to me with an attitude they don’t look broken to me. The latch on one earrings was bent in and was unable to open. I wonder if they put them back on the shelve and try and sell them again. Just plain disgusting!”
I was so upset by the quality and the dismissal that I felt compelled to contact the online Customer Service team, hoping for someone to take accountability for the clearly defective product.
Customer: I am contacting you because I received a pair of earrings with a defective latch that is bent inward, and when I tried to return them in person, the staff refused a refund, arguing that they weren’t broken.
CS Rep: I am truly sorry to hear that you experienced both a quality issue with the product and a frustrating interaction with our in-store representative. That behavior is unacceptable. To address this immediately, can you confirm your order number so I can process a damage claim for you?
Customer: The order number is 9876. I find it absolutely appalling that defective merchandise is being sold, and I was treated rudely when trying to return something that was unusable straight out of the box. I expect a full refund, not an argument.
CS Rep: I hear your frustration, and I assure you we take this very seriously. I’m going to waive the standard return waiting period. I will email you a prepaid label right now. As soon as the tracking shows the damaged item is en route, I can process your full refund immediately.
Customer: As long as the refund is processed without any further hassle. If you cherished this article and you would like to acquire far more information about GraceQueens Store kindly take a look at our page. This has been a completely disgusting experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.